Detroit Zoological Society
  • Information Technology
  • Royal Oak, MI, USA
  • Hourly
  • Seasonal

The Helpdesk Level 1 Support is responsible for providing customer service, support and training to staff members in computers and technology. This position will analyze, evaluate and diagnose technical problems involving organization-wide technology services and products; assess complexity and determine resolutions; report on findings; recommend and document solutions.

Primary Responsibilities:

  • Assists in the maintenance of equipment (workstations, laptops, projectors, and other equipment) and resolve technical problems when referred by the IT staff members.
  • Assists in the Information Technology activities and support to zoo's daily operation

Tasks may include (but is not limited to):

  • Computer setup, maintenance, deployment and troubleshooting.
  • Gateway POS Support (peripherals/software).
  • Printer and copiers maintenance.
  • Install new and upgrades for software applications and hardware.
  • Computer account maintenance, password resets and similar helpdesk items.
  • Light phone and network support.
  • Documenting IT procedures for internal use.
  • Assisting with IT helpdesk tickets and resolution of workstation related issues.
  • Assisting in special events as needed.


  • Associate bachelor's Degree or above in Computer Science or related field is preferred.
  • Experience demonstrating skill working in a Windows 10 environment and Microsoft Office Suite 2016.
  • Experience demonstrating skill installing and un-installing workstation hardware, software and peripherals.
  • Experience demonstrating skill communicating with others, both orally and in writing.
  • Ability and willingness to work in a team environment.
  • Ability and willingness to work under tight deadlines.
  • Ability and willingness to lift up to 50 pounds (for example, lifting computer equipment).
Detroit Zoological Society
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