Detroit Zoological Society
  • Membership
  • Royal Oak, MI, USA
  • Hourly
  • Seasonal

The Membership Services Associate will be responsible for managing tasks and duties relating to Membership.  This includes membership sales, data entry, customer service, and membership fulfillment of the Detroit Zoological Society (DZS) Membership Services Department.

The Membership Services Associate will support, both publicly and privately, the principles of the Detroit Zoological Society.  He/She will support and enhance a clean, safe, enjoyable and educational experience at the Detroit Zoo by actively engaging in the enforcement of superior customer service standards.  He/She will be well versed in the understanding of animal welfare, community relations, and park appearance guidelines.  All safety and security policies will be followed.  The Membership Services Associate will maintain a professional manner when dealing with all constituencies and always preserve a high level of integrity, competence, and confidentiality.

The following job description is by no means all-inclusive and may be subject to change during a performance period due to the needs of the Detroit Zoological Society and its leadership.  This document will be reviewed and updated on a continual basis.

Principal Duties and Responsibilities

  • Responsible for selling and renewing memberships and processing all transactions
  • Responds to all customer phone calls and walk-ins in a timely fashion
  • Maintains a guest focused attitude that looks to uncover needs and provide solutions
  • Must be familiar with all facets of the zoo in order to answer questions properly
  • Enthusiastically greet guests and provide direction for smooth entry into the Zoo
  • Contributes to the positive, high energy, entertaining experience and atmosphere
  • Willing to work all membership locations including the Membership Office, the Membership Sales Booth, and the Rackham Fountain Entrance
  • Responsible for accurate data entry and membership fulfillment
  • Maintains superior integrity of data, security, and enhancements of the DZS databases and banking systems including; Raiser's Edge, Gateway and MIMO
  • Responsible for proper cash handling, accurate closeouts and daily cash pick up/drop off
  • Responsible for additional sales of gift certificates, ZooMore attraction tickets and event tickets
  • Responsible for ongoing database maintenance including updating or creating member records to ensure accurate information
  • Responsible for completing necessary paperwork clearly and accurately
  • Provides general information about group and education activities
  • Participates in DZS activities and events as required
  • All other responsibilities and tasks, as assigned by the Director, Manager or Lead

Working Conditions

  • Flexible schedule that will include weekends and occasional evenings, early mornings and holidays
  • The work environment includes both indoor and outdoor settings with exposure to seasonal weather conditions
  • The position requires moderate physical effort on a daily basis such as walking, bending, stooping, lifting and standing for extended periods of time

 Knowledge, Skills and Abilities

  • The ability to perform the principal duties of the job.
  • Must be able to use a computer, cash register and telephone, file documents accurately, communicate with employees, vendors, and visitors.
  • Knowledge of basic math and accounting principles, Raiser's Edge and Excel preferred.
  • Must be reasonable, diplomatic and use common sense to make sound decisions.
  • Must be professional and have a positive, friendly, social disposition.
  • Sales experience preferred.
  • Accurate data entry and attention to detail is required.
Detroit Zoological Society
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